Privacy Policy

Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our website.

Personal Information You Provide

When you fill out a contact form, request a quote, book a walkthrough, or communicate with us, we may collect:

• Full name

• Email address

• Phone number

• Business name

• Property address

• Service details

• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on pages

• Referral source

• Interaction data

This information is collected through cookies, tracking pixels, and analytics tools.

How We Use Your Information

We use the information collected to:

• Respond to inquiries

• Provide service quotes and proposals

• Schedule walkthroughs and appointments

• Deliver and manage cleaning services

• Improve website performance and user experience

• Send service-related communications

• Send marketing communications (only if you opt in)

• Comply with legal obligations

We do not sell personal information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Analyze traffic and website performance

• Improve user experience

• Support advertising campaigns (including Google and Meta platforms)

You may disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

Sharing of Information

We may share information only in the following circumstances:

• With trusted service providers who assist in operating our business (e.g., CRM systems, scheduling tools, payment processors)

• When required by law

• To protect our legal rights or enforce agreements

We do not rent or sell personal information.

Third-Party Services

Our website may integrate third-party services such as:

• Google Analytics

• Meta (Facebook) advertising platforms

• Calendly or scheduling software

• Payment processing providers

• Customer relationship management systems

These third parties may collect and process data according to their own privacy policies.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet is completely secure.

Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

Your Privacy Rights

Depending on your state of residence, you may have rights including:

• The right to access personal information we hold about you

• The right to request deletion of your personal information

• The right to request correction of inaccurate information

To exercise these rights, contact us at:
team@eluraclean.com

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.